Website Terms and Conditions
Last updated: 11 July 2026
These terms govern your use of the Laserderm Cambridge website at:
hhtp://www.laserdermcambridge.com
By using this website, you agree to these terms. Please stop using the website if you do not agree with them.
1. About us
This website is operated Laserderm Cambridge.
Laserderm Cambridge provides doctor led aesthetic consultations and treatments. Our available services may change and are shown on our Treatments page.
You can contact us through our Contact page.
2. Information on this website
We aim to keep the information on this website clear, accurate and current. However, website content is provided for general information only and may be changed without notice.
Information about treatments, conditions, results, recovery times and possible risks is not a substitute for an individual medical consultation.
Treatment suitability can only be determined after an appropriate assessment by a doctor. Information on this website must not be used to diagnose a condition, select a treatment independently or delay seeking medical advice.
If you believe you are experiencing a medical emergency, contact the emergency services or seek urgent medical assistance.
3. Treatment results
Treatment outcomes vary between individuals. They may be affected by factors including your health, medical history, skin type, lifestyle, treatment area and response to treatment.
Photographs, testimonials, examples and descriptions on this website do not guarantee that you will achieve the same result.
Your doctor will discuss the expected benefits, material risks, limitations and reasonable alternatives relevant to you before treatment.
4. Appointments and bookings
Appointments may be booked through our online booking system or through another method made available by the clinic.
A booking is not confirmed until:
all required booking information has been provided
any required deposit or prepayment has been received
a booking confirmation has been issued
All appointments remain subject to medical suitability, availability and the clinic’s Booking, Cancellation and Refund Policy.
By making a booking, you confirm that the information you provide is complete and accurate.
5. Deposits, payments and prices
Prices displayed on the website are shown in pounds sterling unless stated otherwise.
We take reasonable care to display accurate prices, but we may correct an obvious pricing or description error before providing a service.
A deposit or prepayment may be required to secure an appointment. Any deposit will normally be applied towards the treatment cost, subject to our Booking, Cancellation and Refund Policy.
Additional treatment will not be provided without your agreement. Your doctor will explain any recommended change that may affect the price before proceeding.
6. Cancellations and rescheduling
Our rules concerning deposits, missed appointments, late arrival, cancellation and rescheduling are set out in our Booking, Cancellation and Refund Policy.
Cancellation charges and retained deposits will be applied only where permitted by law and should reflect the circumstances and reasonable loss caused by the cancellation. UK consumer terms must be fair and transparent, and unfair terms are not binding on consumers.
7. Online cancellation rights
Some contracts made online may carry statutory cancellation rights. The application of those rights depends on the service, the booking circumstances and whether you have asked us to begin providing the service during the cancellation period.
Where applicable, we will provide the information required by consumer law before you are bound by an online contract.
Nothing in these terms limits your statutory consumer rights.
8. Medical assessment and refusal of treatment
Booking an appointment does not guarantee that a treatment will be provided.
A doctor may postpone, modify or decline treatment where they consider that:
it would not be safe or clinically appropriate
a contraindication or relevant medical concern exists
your expectations cannot reasonably be met
further information, investigation or specialist advice is needed
valid informed consent cannot be obtained
proceeding would not be in your best interests
Where treatment is unsuitable, your doctor will explain the available options clearly.
9. Age restriction
Laserderm Cambridge does not provide treatments to anyone under 18.
We may cancel or decline a booking where we reasonably believe the person seeking treatment is under 18. Evidence of age may be requested.
10. Patient responsibilities
You are responsible for:
providing accurate and complete medical and contact information
telling us about relevant conditions, medication, allergies and previous treatment
updating us if your health or medication changes
following preparation and aftercare instructions
attending appointments on time
asking questions where anything is unclear
Withholding relevant information may affect our ability to assess or treat you safely.
11. Website accounts and booking access
Where the website allows you to create an account or access a customer panel, you are responsible for keeping your login details confidential.
You must not:
allow another person to use your account without authority
attempt to access another person’s information
interfere with the booking system
use automated tools to overload or misuse the website
submit false, misleading or fraudulent information
Please contact us promptly if you believe your account has been accessed without permission.
12. Acceptable use
You may use this website only for lawful personal purposes.
You must not:
damage, disrupt or compromise the website
introduce malware or harmful code
attempt to bypass security controls
collect information from the website through unauthorised automated means
impersonate another person
use the website for unlawful, abusive or fraudulent activity
reproduce website content commercially without permission
We may restrict or block access where reasonably necessary to protect the website, patients, staff or other users.
13. Intellectual property
Unless otherwise stated, the text, branding, graphics, layout, photographs and other original content on this website belong to Laserderm Cambridge or are used with permission.
You may view and print limited extracts for your personal, noncommercial use.
You must not copy, modify, republish, sell, distribute or commercially exploit website content without prior written permission, except where permitted by law.
14. External websites
Our website may include links to websites or services operated by other organisations.
These links are provided for convenience. We do not control independent third party websites and are not responsible for their content, security, availability or privacy practices.
A link does not necessarily mean that we endorse the external organisation or its services.
15. Website availability and security
We aim to keep the website available and secure, but we cannot guarantee uninterrupted or error free access.
We may suspend or change part of the website for maintenance, security, legal or operational reasons.
You are responsible for using suitable security measures on your own device and internet connection.
16. Our responsibility
Nothing in these terms excludes or limits responsibility where doing so would be unlawful, including responsibility for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
breach of rights that cannot legally be excluded
services that fail to meet applicable statutory consumer rights
Subject to those protections, we are not responsible for loss caused by:
use of general website information as a substitute for medical advice
circumstances outside our reasonable control
an independent third party website or service
unauthorised access caused by your failure to protect account details
business losses arising from personal consumer use of the website
Consumer terms cannot lawfully exclude certain core responsibilities or override statutory rights.
17. Privacy and cookies
Our handling of personal information is explained in our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
You can review or change optional cookie choices by selecting the green privacy control displayed in the bottom left corner of the website.
Cookie consent must be clear and involve a genuine positive choice where consent is legally required.
18. Changes to these terms
We may update these terms when our website, services, legal obligations or business practices change.
The current version will be published on this page with an updated revision date.
Changes will apply from the date they are published and will not retrospectively alter a contract already completed unless required by law or agreed with you.
19. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings in the part of the United Kingdom where you live.
20. Contacting us
For questions about these terms, please use our:
Please describe your enquiry as a Website Terms Enquiry.
